How to Manage Memberships and Packages in Listdom
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If you use Listdom Membership, you manage two related but different things:
- Packages
- Memberships
A package is the plan you sell or offer. A membership is the real access record assigned to a user after they buy or receive a package.
When to use this
Section titled “When to use this”Use this guide when you want to:
- create or edit packages
- review user memberships
- understand package vs membership differences
- manage package restrictions and purchase flow
- understand what users see on the front-end memberships screen
Before you start
Section titled “Before you start”Before managing packages and memberships, make sure:
- Listdom is installed and active
- Listdom Membership is installed and active
- your payment engine is configured if you sell paid packages
You will mainly work in:
- WP Admin → Listdom → Memberships → Packages
- WP Admin → Listdom → Memberships
- Front end → Dashboard → Memberships
- Front end → Add Listing flow
Understand the difference first
Section titled “Understand the difference first”Packages
Section titled “Packages”A package is the plan configuration. A package defines:
- price connection through a payment plan or product
- listing limit
- membership duration
- categories allowed
- auto confirm
- tags, gallery, description, and other restrictions
- Purchase URL
Memberships
Section titled “Memberships”A membership is the user’s actual access record. A membership record shows:
- which user owns it
- which package it belongs to
- status
- expiry
- usage
- related listings
In short:
- Package = the offer
- Membership = the user’s active or past access record
Part 1: Manage packages
Section titled “Part 1: Manage packages”Step 1: Open packages screen
Section titled “Step 1: Open packages screen”Go to WP Admin → Listdom → Memberships → Packages.
This is where you create and manage package plans.
Step 2: Create or edit package
Section titled “Step 2: Create or edit package”- Click Add New Package or open an existing package.
- Enter or edit package title.
- Go to Package Settings.
Step 3: Configure package settings
Section titled “Step 3: Configure package settings”Inside Package Settings, review:
- Payment plan / product: required field linking package to Listdom plan or WooCommerce product
- Listing Limit: blank for unlimited, or numeric cap
- Membership Duration: fixed day value, or blank only when intentional
- One Time Purchase: allows buying only once per user
- Listing Auto Confirm: auto-confirms submissions from this package
- Listing Auto Label: auto-assigns selected labels to listings created through package
- Available Categories: category restrictions
- Maximum Gallery Images: gallery limit
- Maximum Description Length: description limit
- Maximum Number of Tags: tags limit
- Maximum Visits: visit limits (if supported by your setup)
If payment plan/product is missing, package checkout cannot complete normally.
Step 4: Save package
Section titled “Step 4: Save package”- Click Publish or Update.
- Confirm selected payment plan/product is still assigned.
- Re-check package settings after save.
Step 5: Use Package ID and Purchase URL
Section titled “Step 5: Use Package ID and Purchase URL”At the bottom of package settings, Listdom provides:
- Package ID
- Purchase URL
Use Package ID for internal references/advanced setups.
Use Purchase URL in:
- pricing tables
- custom buttons
- landing pages
- package CTA sections
Purchase URL adds the package to cart and sends user to checkout.
Part 2: Manage memberships
Section titled “Part 2: Manage memberships”Step 1: Open memberships screen
Section titled “Step 1: Open memberships screen”Go to WP Admin → Listdom → Memberships.
This screen manages real user membership records.
Step 2: Review membership list
Section titled “Step 2: Review membership list”Review each record for:
- member
- package
- membership start time
- expiry time
- status
- usage
- related listings
This shows what user currently has, not just what package allows in theory.
Step 3: Review membership status
Section titled “Step 3: Review membership status”Membership statuses can include:
- Expired
- Canceled
- On Hold
A package can exist and remain valid as a plan while user membership is inactive.
Step 4: Verify user-reported issues
Section titled “Step 4: Verify user-reported issues”When a user reports access problems:
- Open WP Admin → Listdom → Memberships.
- Find the membership record.
- Review package, status, expiry, and usage.
- Compare with related payment/subscription record when needed.
This is the best place to verify real user access.
Part 3: What users see on the front end
Section titled “Part 3: What users see on the front end”Users can open Dashboard → Memberships on front end. That screen commonly shows:
Existing Memberships
Section titled “Existing Memberships”Shows current membership records. Users can usually see:
- package title
- status
- description
- listing limit
- expiry
- allowed categories
- Select button if membership is valid
Memberships
Section titled “Memberships”Shows packages available for purchase. Users can usually see:
- package title
- package price
- description
- listing limit
- duration
- categories
- Checkout button
If no packages are available, users see an unavailable-packages message.
Part 4: Front-end membership flow
Section titled “Part 4: Front-end membership flow”Scenario 1: User already has valid membership
Section titled “Scenario 1: User already has valid membership”User sees Existing Memberships and can click Select on a valid membership for add-listing flow.
Scenario 2: User has no valid membership
Section titled “Scenario 2: User has no valid membership”User sees packages under Memberships, clicks Checkout, package is added to cart, then user goes to checkout.
Scenario 3: User wants another package
Section titled “Scenario 3: User wants another package”User can keep existing membership and buy another package; after purchase, a new membership can be created/updated.
Part 5: Best way to manage each area
Section titled “Part 5: Best way to manage each area”Use Packages screen to:
- create/edit plans
- change pricing connection
- edit restrictions and listing limits
- update categories
- copy Purchase URL
Use Memberships screen to:
- review user access
- check expiry and status
- inspect usage
- verify package attached to user
- troubleshoot access issues
Notes and limitations
Section titled “Notes and limitations”- Packages and memberships are different records.
- A package can exist even if no user has membership from it yet.
- Membership record reflects real user state and should be your troubleshooting source of truth.
- Paid package checkout depends on configured payment engine/connected product.
- Front-end memberships screen is for choosing/buying memberships, not editing package settings.
Troubleshooting
Section titled “Troubleshooting”User bought package but cannot submit listings
Section titled “User bought package but cannot submit listings”Check:
- membership record exists in WP Admin → Listdom → Memberships
- membership status is active/valid
- package limits and category restrictions
Package appears on front end but checkout does not work
Section titled “Package appears on front end but checkout does not work”Check:
- package is connected to valid payment plan/product
- payment engine is configured correctly
- package Purchase URL works
User cannot see available packages
Section titled “User cannot see available packages”Check:
- packages are published
- packages are available for that user
- payment engine requirements are met
User sees membership but cannot select it
Section titled “User sees membership but cannot select it”Check:
- membership is still valid
- status and expiry
- usage/limits are not already reached
What is the difference between a package and a membership in Listdom?
Package is the plan configuration. Membership is the actual user access record created from that package.
Where should I edit listing limits and package restrictions?
Edit them in WP Admin → Listdom → Memberships → Packages inside Package Settings.
Where should I check what access a user actually has?
Check WP Admin → Listdom → Memberships. It shows real membership status, expiry, and usage.