The Claim Addon lets business owners claim their listings. A “Claim Listing” button appears on unclaimed listings. When a claim is approved, the listing is assigned to the claimant. Claim ownership remains assigned after approval; a payment plan controls the duration of the separate Verified badge when paid verification is enabled.
Instead of WooCommerce you can route claim fees through Listdom’s internal payment system. Set up the Listdom Payments documentation and Listdom Payments Settings documentation to define gateways, checkout pages, and invoices, then enable payments for claims. Approved claim orders will be tracked under Listdom → Payments alongside other monetization activity.
Claim Button on Listings: Unclaimed listings display a “Claim This Listing” button. Claimed listings show a verified indicator.
Claim Form: A form where users can submit their name, contact info, a message, and optional file uploads (as proof).
Admin Review Queue: Submitted claims are stored in Listdom > Claims for admin review, with a status of Pending, Approved, or Rejected.
Approval Workflow: Admins can approve a claim, which automatically transfers ownership of the listing to the claimant.
Notifications: Automated emails are sent for claim submission, approval, rejection, and payment reminders.
Paid Claims (WooCommerce Integration): Require claimants to pay a fee to claim a listing. You can set the payment to be required before or after admin approval.
Verified Badge: A visual verified badge can be active for an approved claim. Its duration follows the selected paid plan; badge expiry does not remove the claimant’s listing ownership.
Go to Listdom > Settings > Add-ons > Claim to configure the system.
Show “Verified” Label: Toggle to display a label on claimed listings (default: Enabled).
Comment (Helper Text): Provide instructional text for claimants on the claim form.
File: Enable an upload field in the claim form for supporting documents (default: Disabled).
Agreement Checkbox: Require claimants to check a terms/consent box (default: Disabled).
WooCommerce Products: Select a WooCommerce product to use as the claim fee. Leave blank for free claims. If you switch to Listdom Payments, choose one or more plans for claim fees instead; plans are configured in the Listdom Payments.
Payment Time: Choose when payment is taken: While sending claim form (before approval) or After claim approval by admin (default).
Approval Behavior: Choose Manual approval required or Auto-approve after payment. When payment is collected after approval, Listdom requires manual approval so the order of the workflow remains clear.
Claim approval assigns ownership of the listing to the claimant. A paid plan controls the Verified badge separately: a successful payment activates it for that plan’s duration, and a recurring plan can renew it through the Listdom payment engine. If the badge expires, is canceled, or cannot renew, the badge is removed while the approved claimant remains the listing owner.
Mark Listings as Claimable: By default, all listings are considered unclaimed. A “Claim Listing” button will appear on them.
Configure Claim Settings: Decide if you want to require evidence (file uploads), an agreement, and if you will charge a fee.
User Fills Claim Form: A user clicks the “Claim Listing” button and fills out the form with their details and any required proof.
Admin Reviews Claim: The admin receives a notification and reviews the pending claim in Listdom > Claims.
Approve or Reject the Claim: If the claim is legitimate, the admin sets the status to “Approved.” If payment is required, a payment link is sent to the user. If not, ownership is transferred immediately. If the claim is invalid, it is “Rejected.”
Post-Claim Management: Once a claim is approved and paid (if applicable), the new owner can edit and manage the listing.
The owner of “Pasta Palace” finds her business on the directory and clicks “Claim this listing.” She uploads her business license and pays the $20 claim fee. The admin verifies the documents and approves the claim. The listing is transferred to her account and now displays a “Verified” badge.
Multiple Claims, One Approved
Two users claim the same popular listing. The admin reviews both submissions and sees that one has provided a recent utility bill as proof. The admin approves the valid claim and rejects the other. The correct manager now controls the listing.
Free Claim, Quick Turnaround
A community directory offers free claims. A boutique owner claims her shop. The admin quickly approves the request, and the listing is reassigned to the owner’s account. The “Verified” label appears, enhancing the directory’s credibility.
